Refunds & Returns Policy

Effective Date: 01 July 2025
Last Updated: 01 July 2025

Business Name: Advenwave
Website: https://advenwave.com
Contact Email: advenwave@gmail.com
Address: Hyderabad, India

1. Overview

At Advenwave, we value our customers and aim to provide high-quality digital marketing services and products, including Video Editing, Graphic Design, Web Design & Development, SEO, and Social Media Management.

This Refunds & Returns Policy outlines how refunds and returns are handled for both digital services and any products we may provide. Our goal is to make the process transparent, fair, and user-friendly while protecting both our customers and our business.

2. Eligibility for Refunds & Returns

Digital Services (Video Editing, Web Design, SEO, etc.)

  • Service-based products (such as design, editing, or marketing campaigns) are generally non-returnable once the work has been started, as these are personalized and customized services.
  • Refunds may be issued under the following conditions:
    • If work has not yet started after payment.
    • If we fail to deliver the service as agreed in the contract.
    • If there are significant delays beyond the agreed delivery timeframe (unless caused by client-side delays).

Digital Products (Templates, Files, Creative Assets, etc.)

  • Due to the nature of digital products, all sales are final once the file has been delivered/downloaded.
  • Refunds are only available in cases of:
    • Duplicate purchase.
    • Technical issues preventing access to the product (verified by our team).

3. Refund Process

  1. Request Submission – Customers must email advenwave@gmail.com with:
    • Order number / invoice ID
    • Reason for refund request
    • Supporting documents/screenshots (if applicable)
  2. Review – Our support team will review the request within 5–7 business days.
  3. Resolution – Customers will be notified of approval or rejection of the refund request.
  4. Refund Payment –
    • Approved refunds will be processed within 7–14 business days.
    • Refunds will be credited back via the original payment method.
    • Processing times may vary depending on your bank/payment provider.

4. Returns (If Applicable)

Since our business primarily provides digital services and products, physical returns are not applicable.
If we provide physical products in the future (e.g., promotional materials, merchandise):

  • Items must be returned within 14 days of receipt.
  • Returned items must be unused, in original packaging, and in resaleable condition.
  • Customers are responsible for return shipping costs unless the product was defective or sent in error.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Customer changed their mind after service/product delivery.
  • Delays caused by incomplete information, missed deadlines, or lack of communication from the customer.
  • Custom work that has already been delivered as per the agreed brief.
  • Downloaded or accessed digital products.

6. Fees & Costs

  • Transaction fees charged by payment gateways may be deducted from the refund amount (if applicable).
  • Partial refunds may be offered depending on the stage of project completion.
  • No additional administrative fees are charged by us for handling refund requests.

7. Customer Support & Contact

For questions or to initiate a refund/return request, please contact us at:

Advenwave
📧 Email: advenwave@gmail.com
📍 Address: Hyderabad, India

We are committed to responding to all refund-related queries within 3–5 business days.

8. Changes to This Policy

We may update this Refunds & Returns Policy from time to time to reflect changes in our services, products, or legal requirements. The updated version will always be posted on this page with the “Last Updated” date.

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